Refund & Return Policy – Vibrating Equipment Limited

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We want you to be satisfied with every purchase. Below are the terms and conditions for returning motors.​

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 Motor Returns

Motors may be returned for a full refund only if they have not been used, installed, or tested in any way.
To qualify for a refund:

• The motor must be in original condition and packaging.

• No signs of installation, wiring, or operation may be present.

Once a motor has been installed, tuned, or connected to power, it is no longer eligible for a return or refund.

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Faulty Motors

If your motor is faulty out of the box or during initial testing (before installation), we offer:

• A replacement unit.

• A full refund, based on your preference.

Faults must be reported within 14 days of delivery. Please contact us immediately with details and photos if available.

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Return Shipping

We do not charge restocking fees, but customers are responsible for:

• Arranging the return shipping.

• Covering the delivery cost back to our facility​.

Return Address:
Vibrating Equipment Limited
9 Mt Pleasant Trading Estate
Mount Pleasant Road
Wisbech
PE13 3FF
United Kingdom

 

​ Contact Us

If you have questions or need help with your return, our support team is here to assist:

• Email: sales@vibratingequipment.co.uk

• Phone: +44 0800 001 6520